Annex App Support

Annex is an online marketplace for records storage and shredding. It helps you find local service providers, compare options, and book services for your home or business.

Enter the address where you need service and select the service you’re looking for. Annex will show available options for that location.

Services include document shredding, off-site records storage, and hard drive destruction. Availability varies by provider and location.

The provider you book through Annex performs the service. Annex helps you find providers and complete the booking process.

Providers set their own prices. Your cost depends on the service, location, quantity, and provider you select. Review the pricing and service details before placing an order.

Contact Annex at sales@annex.com with your service address and a brief description of what you need. We can help you explore available options.

Make sure you’re using the email address associated with your Annex account. You can also use the "Forgot your password" link on the sign in page to reset your password. If you still can’t access your account, contact Annex at app-store@annex.com and describe the issue. Never send us your password or payment card details.

If you’ve just booked and haven’t heard from your provider, email orders@annex.com with your order number and the change or cancellation you’re requesting.

Once your order has been sent to the provider and they’ve contacted you, reach out to them directly. Changes and cancellations depend on the provider’s terms and the status of your order.

For questions about arrival time or service preparation, use the provider’s contact information included with your booking. If you need help reaching the provider, contact Annex at orders@annex.com.

Check your internet connection, close and reopen the app, and make sure you have the latest version installed. If the issue continues, contact Annex at app-store@annex.com with your device model, operating system version, and a description of what happened. Include a screenshot if helpful, taking care to hide personal or payment information.

Please review our Privacy Policy for information about how Annex collects, uses, and protects personal information.