Annex is an online global marketplace for secure off-site document storage, management, and destruction services. Annex opens the door for anyone, anywhere to search, compare, and purchase secure storage and destruction services based on user-defined criteria including geography, price, service level and more. 

Annex was founded by O'Neil Software, based in Irvine, California, the leading provider of best-of-breed records and information management software. O’Neil Software is the operating platform for more than 1,000 physical records center and secure destruction locations across 102 countries. 

Annex can provide a single, centralized platform for you to purchase secure storage and destruction services as well as manage all your physical documents and data, regardless of where the documents are physically stored. With Annex you can: 

+ Store and manage documents across multiple locations and geographies to gain greater flexibility and disaster preparedness. 

+ Easily access everything from one place through a single interface, eliminating the need to manage individual systems. 

+ Search across all records center databases to quickly find what you need across all connected records centers.  

+ Request services such as document retrieval, scanning, and other services directly and seamlessly through Annex. 

The specific benefits available to your organization depend on the integration tier of the service providers you choose. 

Yes, Annex is a cloud-hosted platform, offering key business advantages such as 24/7 access to your document information. The specific benefits available to your organization depend on the integration tier of the service providers you choose. 

No, Annex does not charge customers any fees for ordering services from service providers on the platform. You only pay for the storage and services you select, with transparent and upfront pricing—no hidden fees. 

Yes, protecting your data is a top priority. Annex is a SOC-2 and ISO 27001:2022 certified commercial ecommerce marketplace for records management and secure shredding.

Annex is governed by a three-party agreement. A three-party agreement is one of the most effective strategies to protect the interests of all parties in a commercial transaction. The Annex Terms of Service outlines the rights and responsibilities amongst a service Provider (as the Seller), an End User (as the Customer), and Annex as the marketplace facilitator. It defines each party's obligations throughout the various stages of a transaction and throughout the business relationship. 

Using Annex to find the right service provider is free. You will only be charged for services once you select a service provider and complete the checkout process. Billing is monthly. All costs incurred via confirmed storage and service activity over the previous 30 days are billed before the 15th of each month. Annex accepts all major credit cards.

Both Annex and the Service Provider share responsibility for customer service. Annex is responsible for facilitating the initial purchase transaction as well as billing, invoicing and payments. Order servicing and fulfillment along with most other operational obligations and communications are the responsibility of the service provider. However, Annex may step into the conversations as needed. 

The initial term is one year and automatically renews for additional one year periods unless any party notifies the other parties of its intention not to renew within 30 days of the expiration of the current 1-year term.